When you register as a patient of Neurology One, you provide consent for our GPs and staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Neurology One will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.
We sometimes may share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, Neurology One will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside The United States of America (unless under exceptional circumstances that are permitted by law) without your consent.
Neurology One will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Neurology One may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organizations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within the United States. You can let our reception staff know if you do not want your information included.
Your personal information may be stored at our practice in various forms, ie. as paper records, electronic records, visual records (X-rays, CT scans, videos and photos), telephone message recordings.
Our practice stores all personal information securely in electronic format, in protected information systems or in hard copy format in a secured environment. Provide specific examples such as your use of passwords, secure cabinets, confidentiality agreements for staff and contractors.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing through our Patient Portal Klara and our practice will respond within 30 business days. We will return a digital copy of the medical record through Klara at no cost. If paper copies are requested a fee of $1 per copy will be charged.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to email@example.com
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You may contact us through email at firstname.lastname@example.org or by phone at (407) 916-0304 and we will contact you within 30 days.
Policy review statement