Terms and Conditions

How to prepare and what to expect during your first visit.


This privacy policy is to provide information to you, our patient and/or caregiver, on how your personal information (which includes your health information) is collected and used within Neurology One, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary.

When you register as a patient of Neurology One, you provide consent for our GPs and staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Neurology One will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

What personal information do we collect?

The information we will collect about you includes your:

  •    –  Names, date of birth, addresses, contact details
  •    – Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  •    – Medicare number (where available) for identification and claiming purposes
  •    – Healthcare identifiers
  •    – Health fund details

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.

How do we collect your personal information?

Neurology One may collect your personal information in several different ways.

  1. When you make your first appointment our staff will collect your personal and demographic information via your registration.
  2. During the course of providing medical services, we may collect further personal information.
  3. Information can also be collected through electronic transfer of prescriptions.
  4. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  5. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
       – Your caregiver or guardian.
      – Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.
       – Your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes may share your personal information:

  •    – With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy.
  •    – With other healthcare providers.
  •    – When it is required or authorized by law. 
  •    – When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent.
  •    – To assist in locating a missing person.
  •    – To establish, exercise or defend an equitable claim.
  •    – For the purpose of confidential dispute resolution process.
  •    – When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification).


Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, Neurology One will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside The United States of America (unless under exceptional circumstances that are permitted by law) without your consent.

Neurology One will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

Neurology One may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.

We may provide de-identified data to other organizations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within the United States. You can let our reception staff know if you do not want your information included.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms, ie. as paper records, electronic records, visual records (X-rays, CT scans, videos and photos), telephone message recordings.

Our practice stores all personal information securely in electronic format, in protected information systems or in hard copy format in a secured environment. Provide specific examples such as your use of passwords, secure cabinets, confidentiality agreements for staff and contractors. 

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing through our Patient Portal Klara and our practice will respond within 30 business days. We will return a digital copy of the medical record through Klara at no cost. If paper copies are requested a fee of $1 per copy will be charged.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to info@neurologyone.com

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You may contact us through email at info@neurologyone.com or by phone at (407) 916-0304 and we will contact you within 30 days.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will be notifying you of these changes via e-mail.

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